Privacy Policy

Effective upon publication on this website

Who we are

STICO PACK is the trading name of Shenzhen Stico Packaging Printing Solutions Co., Ltd., based in Shenzhen, China. We are responsible for the use of personal information described in this policy. It covers this website and related inquiries, quotations, orders and after-sales communications. To contact us about privacy or exercise your rights, email office@sticopack.com.

Information we collect and how we use it

When you contact us, we collect the information you provide, such as your name, email address, company, country or delivery destination, product type, estimated quantity, size or container details, and project requirements. Required fields are marked on the form. If you omit information necessary to assess your request, we may be unable to respond or quote accurately.

For samples and orders, we also handle the contact, delivery, billing and payment records, specifications, proofs, artwork and correspondence needed for the project. When you visit our website, routine access and security records may include your IP address, browser information, pages requested and request timestamps. Please send only project-related information and avoid sending passwords, full payment card details or unnecessary sensitive information.

We use this information to respond to inquiries, prepare quotations, coordinate proofing, production and shipping, handle payments, provide after-sales support, keep required records and protect our services. Where EU or UK GDPR applies, we rely on our legitimate interests in handling business contacts and protecting our services, steps requested before a contract or performance of a contract where you are personally a party, legal obligations for required records, and consent for optional processing where required.

Who receives information and where it is handled

As needed for these purposes, we share relevant information with service providers that support our site and communications, production partners, carriers and customs service providers, banks or payment providers, and professional advisers. We may also disclose relevant information when legally required or necessary to establish or defend a legal claim. Production partners receive the project information needed for their work.

We operate from China. If applicable data protection law requires safeguards for a cross-border transfer, we apply the safeguards required by that law. You may ask us for information about applicable safeguards using the privacy contact above. Our Cookie Policy covers website technologies that can involve third-party access.

How long we keep information

• Inquiries that do not become orders. We generally keep inquiry records for 24 months after the last substantive communication.
• Order and financial records. We keep these for the periods required by applicable accounting, tax, customs and other record-keeping rules, and as needed to administer orders or resolve claims.
• Customer artwork and production records. We generally keep these for 3 years after order completion to support repeat orders and quality inquiries, subject to agreed confidentiality or deletion terms and legal requirements.
• Routine website access logs. We generally retain these for six months. Security and incident records follow applicable retention requirements and may be kept longer when necessary for an investigation or legal obligation.
• System backups. Deleted data may remain in restricted backups for up to 90 days under our backup rotation schedule.

We delete or anonymise information when its retention period ends unless a legal obligation, unresolved dispute or another documented need requires us to keep it longer. We limit any extension to the relevant records and purpose. We review retention quarterly, document dispute-related holds and reapply applicable deletion rules if we restore records from backup.

Your rights and marketing choices

Depending on the law that applies, you may request access, correction, deletion, restriction or portability, object to processing, withdraw consent or complain to the relevant data protection authority. Withdrawal does not affect earlier processing based on valid consent. To make a request, email our privacy contact. We may verify your identity and will respond within applicable legal time limits.

We do not currently run routine promotional email campaigns. An inquiry or order does not subscribe you to marketing. If we start promotional emails, we will use a separate opt-in and provide an unsubscribe option. We may continue to send necessary quotation, order and support messages.

We will update this policy when our practices change and provide further notice where required.