Shipping and Delivery Policy

Effective upon publication on this website

Shipping quotations and timing

We dispatch samples and custom production orders from Shenzhen, China. We review each destination based on carrier availability, import requirements and applicable restrictions. The quotation sets out the proposed courier, air or sea service, where available, and whether freight is included or separate. Freight estimates depend on destination, weight, dimensions, service and delivery terms.

Standard custom labels typically take 2–4 business days for sampling and 7–10 business days for production, subject to the starting conditions and working calendar in our Website Terms and Custom Orders. Shrink sleeves and flexible packaging are quoted separately. Transit is separate and generally starts when the carrier accepts the shipment. The written order identifies the expected dispatch and any agreed delivery deadline. Tell us before order acceptance if timing is critical. If we learn of a material delay, we will notify you with a revised estimate and any available options, including cancellation and refund where required by law.

Freight customs and risk

We agree who arranges carriage, pays freight and insurance, handles clearance and bears duties, taxes and local charges before order acceptance. If Incoterms® apply, the order states the specific rule, named place or port, and version. We disclose charges we collect and identify separately payable import or local charges under the agreed terms. The written order determines the applicable shipping service and risk transfer.

Dispatch and delivery problems

We provide available tracking or transport documents after dispatch where applicable. Confirm the delivery address, consignee, contact and import details before dispatch. Changes, split shipments and special arrangements require written agreement. We explain any supported redelivery, storage or return charges resulting from customer-requested changes, incorrect information or failed delivery and charge them only as agreed or permitted by law.

Inspect packages on receipt where reasonably possible. For missing cartons, damage or non-delivery, email office@sticopack.com promptly with the order and shipment details, photographs and available carrier notes. Retain the packaging and delivery records where practicable. Where we arrange transport, we reasonably assist with carrier inquiries and applicable insurance claims. Responsibility, costs and remedies follow the agreed risk allocation and applicable law. For manufacturing issues, see our Returns Refunds and Quality Claims Policy.