Website Terms and Custom Orders

Effective upon publication on this website

These terms cover use of this website and custom orders with Shenzhen Stico Packaging Printing Solutions Co., Ltd., trading as STICO PACK. Contact us at office@sticopack.com. We primarily serve business customers and may accept individual consumers. We consider inquiries from any country or region. Each order depends on the specifications, quantities, shipping availability, import requirements and written agreement. Before we accept a consumer order, we confirm with you the total price and additional charges, delivery timing, cancellation and refund terms, and remedies for defects. We provide any other pre-contract information required by law. Mandatory consumer rights apply.

Quotations and order acceptance

Submitting an inquiry does not place an order or create a payment obligation. A quotation is valid for the period stated in it. If none is stated, we may revise or withdraw it before written acceptance, subject to applicable law.

An order becomes binding when both parties confirm the commercial terms in writing, for example through a mutually accepted quotation, sales agreement or order confirmation. Our quotation sets out its validity period, currency, payment stages, lead-time starting conditions, estimated dispatch, and the agreed allocation of freight, duties, taxes, insurance and transit risk. The written order also records the parties, goods, quantities, specifications and any agreed delivery deadline. We resolve material discrepancies between documents in writing before production. Order-specific terms govern conflicts with these website terms to the extent permitted by law. Website updates do not change accepted orders without agreement or a legal requirement.

Prices and payment

The order specifies the currency, payment method, bank charges and due dates. Unless otherwise agreed in writing, the standard arrangement is a 50% deposit after order acceptance by the agreed due date and a 50% balance before shipment. We release production after the agreed deposit, advance payment or credit conditions have been satisfied, unless agreed otherwise.

The quotation identifies which freight, tax, duties, tooling, sampling and design charges are included and which are payable separately. We disclose and agree additional charges before incurring them on your behalf. We correct apparent quotation errors before acceptance. Any change in price, specifications or timing after acceptance requires both parties’ written agreement.

Specifications and artwork approval

The agreed specification should identify dimensions, shape, materials, adhesive, print and colour references, finish, quantity per design, packaging and intended use. For rolls, specify unwind direction, core size and roll diameter where relevant. Check spelling, barcodes, artwork version and any required product information before approval. We use the final artwork approved in writing.

A digital proof verifies layout and content. On its own it cannot establish physical colour, adhesive compatibility, texture, barrier properties or performance in freezing, moisture, oil, alcohol or chemicals. For freezer labels, chemical-resistant labels and food-contact packaging, we agree the material, intended use conditions, test method and acceptance criteria with you for the specific project before production. Where relevant, we record physical samples, agreed tolerances and inspection methods in the written order.

You are responsible for the accuracy, legality and permissions for artwork and product statements you supply. We remain responsible for meeting agreed specifications and our express technical commitments. Artwork approval does not release us from responsibility for a defect, unauthorised change or deviation we introduce.

Samples and production lead times

Stock samples are subject to availability. We confirm any sample charge before dispatch. Unless otherwise agreed, the customer generally pays stock sample freight, which may be arranged freight collect. Custom samples are generally chargeable. We confirm the specifications, fees and freight before work begins.

For standard custom labels, custom sampling typically takes 2–4 business days and production typically takes 7–10 business days. Sampling starts after we confirm specifications and artwork requirements, confirm material availability and receive any agreed sample payment. Production starts after final specifications and proof approval, receipt of the agreed deposit or satisfaction of other agreed payment conditions, and confirmation that materials are available. Business days are Monday through Friday excluding public holidays observed at the production location in Shenzhen, China (China Standard Time, UTC+8), unless agreed otherwise.

We quote minimum order quantities and any tooling, plate or rush charges by project. We confirm sampling and production schedules separately for shrink sleeves, flexible packaging and other specialised products. We will contact you if we learn of a material delay and explain the revised schedule and available options. International transit is separate from production.

Changes artwork and confidentiality

Request changes or cancellations promptly in writing. Feasibility and costs depend on the production stage, work completed and materials committed. Any accepted change and its effect on price or timing must be confirmed in writing. See our Returns Refunds and Quality Claims Policy.

You retain the rights you hold in supplied artwork and confirm that you have the necessary permissions. You grant us and our authorised partners a limited, non-exclusive permission to use it for quotation, proofing, production, delivery, support and necessary records for the order. We obtain separate written permission before displaying your project publicly. We share non-public project information only with people and partners who need it for the work and are subject to confidentiality obligations, or when legally required.

The written order determines ownership, storage, transfer and reuse of tooling, dies, plates, new designs and production or source files. Payment of a tooling charge does not itself transfer ownership. Each party retains its pre-existing intellectual property unless otherwise agreed in writing.

Delivery claims liability and disputes

The Shipping and Delivery Policy and the Returns Refunds and Quality Claims Policy describe the relevant procedures. We assess issues against the accepted specification, approved proof or sample, agreed tolerances, inspection criteria and express warranties. For business orders, to the extent permitted by applicable law and unless we agree otherwise in writing, our aggregate liability arising out of or in connection with the affected order, whether in contract, tort (including negligence) or otherwise, is limited to the total amount paid or payable under that order. To the extent permitted by law, we exclude liability for indirect or consequential losses, including loss of profit or business to the extent such loss is indirect or consequential.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence where liability cannot lawfully be limited, death or personal injury where liability cannot lawfully be limited, or any other liability that cannot lawfully be excluded or limited. Mandatory consumer protections remain in effect.

Any governing law or dispute procedure expressly agreed for an order applies subject to mandatory law. Contact us with your order details so we can investigate and discuss a resolution.